Čeština (CS / CZK)
English (EN / CZK)Information for You
EXCHANGE OF GOODS
Exchange conditions:
1. Goods can be exchanged within 14 days of purchase.
2. Goods must be new, unused, undamaged, clean, including tags and in original packaging if the packaging and tags were part of the purchase.
Exchange process:
1. Pack the goods carefully.
2. Fill in the exchange form.
3. Register the goods using the provided link and send them via Zásilkovna to the following address:
Contact details:
- Name: Top Trendy
- Tel: +420 739 026 215
- Email: kontakt@top-trendy.cz
- Zásilkovna address: Havířská 352/17, 400 10 Ústí nad Labem, OC TAMDA (do not send to Alzabox, it will not be collected)
Processing information:
- Tel: +420 739 026 215
- Working hours: Mon-Fri 09:00 – 18:00
Important notices:
1. Do not send goods cash on delivery, by regular post, or by another carrier - they will not be accepted.
2. We do not refund money for purchased goods in case of exchange.
3. Return shipping costs are paid by the buyer.
Notice:
Goods purchased in promotion or sale cannot be exchanged or returned. If these business conditions are violated and the mentioned goods are sent back to our address, the customer will be obliged to pay all costs associated with shipping the parcel back to the customer. See the terms and conditions.
PRODUCT CLAIMS
Claim conditions:
1. Claims must be made within 2 years of purchase.
2. Claimed goods must have been purchased from us and proof of purchase must be provided (e.g. invoice or receipt).
3. Goods must be clean and complete, including all accessories and documentation.
4. Goods must not be mechanically damaged unless such damage is the subject of the claim.
Claim process:
1. Pack the goods carefully.
2. Fill in the claim form and include it with the goods.
3. Send the goods via Zásilkovna to the following address:
Contact details:
- Name: Top Trendy
- Tel: +420 739 026 215
- Email: kontakt@top-trendy.cz
- Zásilkovna address: Havířská 352/17, 400 10 Ústí nad Labem, OC TAMDA (do not send to Alzabox, it will not be collected)
Processing information:
- Tel: +420 739 026 215
- Working hours: Mon-Fri 09:00 – 18:00
Important notices:
1. All shipping costs are paid by the customer, even if the claim is not accepted.
2. Always send claimed goods properly packed to prevent damage during transport.
3. Goods sent cash on delivery, by post, or by another transport company will not be accepted.
4. Claims will be processed within 30 days of receipt unless delivery circumstances require otherwise.
Claim validity:
1. If the claim is accepted, the goods will be repaired, exchanged, or the money will be refunded according to the agreement.
2. In the case of an unjustified claim, the customer will be informed of the reason for rejection and the goods will be returned at the customer's expense.
Notice:
Goods purchased in promotion or sale cannot be claimed unless a manufacturing defect is proven.
FREQUENTLY ASKED QUESTIONS
How do I shop with you?
- Carefully fill in your email and shipping address.
- Choose your preferred payment method and pay for the order.
- If you choose bank transfer, wait for the payment instruction email after completing the order.
How can I pay for goods?
The goods can be paid for by:
- Bank transfer
- Cash on delivery
Delivery of goods
- Goods are usually delivered within 2-4 working days.
- If an item is not in stock, we will contact you immediately.
Exchange conditions:
1. Goods can be exchanged within 14 days of purchase.
2. Goods must be new, unused, undamaged, clean, including tags and in original packaging if the packaging and tags were part of the purchase.
Exchange process:
1. Pack the goods carefully.
2. Fill in the exchange form.
3. Register the goods using the provided link and send them via Zásilkovna to the following address:
Contact details:
- Name: Top Trendy
- Tel: +420 739 026 215
- Email: kontakt@top-trendy.cz
- Zásilkovna address: Havířská 352/17, 400 10 Ústí nad Labem, OC TAMDA (do not send to Alzabox, it will not be collected)
Processing information:
- Tel: +420 739 026 215
- Working hours: Mon-Fri 09:00 – 18:00
Important notices:
1. Do not send goods cash on delivery, by regular post, or by another carrier - they will not be accepted.
2. We do not refund money for purchased goods in case of exchange.
3. Return shipping costs are paid by the buyer.
Notice:
Goods purchased in promotion or sale cannot be exchanged or returned. If these business conditions are violated and the mentioned goods are sent back to our address, the customer will be obliged to pay all costs associated with shipping the parcel back to the customer. See the terms and conditions.
PRODUCT CLAIMS
Claim conditions:
1. Claims must be made within 2 years of purchase.
2. Claimed goods must have been purchased from us and proof of purchase must be provided (e.g. invoice or receipt).
3. Goods must be clean and complete, including all accessories and documentation.
4. Goods must not be mechanically damaged unless such damage is the subject of the claim.
Claim process:
1. Pack the goods carefully.
2. Fill in the claim form and include it with the goods.
3. Send the goods via Zásilkovna to the following address:
Contact details:
- Name: Top Trendy
- Tel: +420 739 026 215
- Email: kontakt@top-trendy.cz
- Zásilkovna address: Havířská 352/17, 400 10 Ústí nad Labem, OC TAMDA (do not send to Alzabox, it will not be collected)
Processing information:
- Tel: +420 739 026 215
- Working hours: Mon-Fri 09:00 – 18:00
Important notices:
1. All shipping costs are paid by the customer, even if the claim is not accepted.
2. Always send claimed goods properly packed to prevent damage during transport.
3. Goods sent cash on delivery, by post, or by another transport company will not be accepted.
4. Claims will be processed within 30 days of receipt unless delivery circumstances require otherwise.
Claim validity:
1. If the claim is accepted, the goods will be repaired, exchanged, or the money will be refunded according to the agreement.
2. In the case of an unjustified claim, the customer will be informed of the reason for rejection and the goods will be returned at the customer's expense.
Notice:
Goods purchased in promotion or sale cannot be claimed unless a manufacturing defect is proven.
FREQUENTLY ASKED QUESTIONS
How do I shop with you?
- Carefully fill in your email and shipping address.
- Choose your preferred payment method and pay for the order.
- If you choose bank transfer, wait for the payment instruction email after completing the order.
How can I pay for goods?
The goods can be paid for by:
- Bank transfer
- Cash on delivery
Delivery of goods
- Goods are usually delivered within 2-4 working days.
- If an item is not in stock, we will contact you immediately.